FAQs

  1. How to order?
    Please follow our shopping guide for the best experience: search products, choose types, sizes & colors, add to cart & checkout, review your order, and track shipment status on our website.
  2. Can I change my shipping address or options after placing an order?
    Yes, you can update your shipping address or product options within 24 hours after placing the order. After that, please contact us for assistance.
  3. What does the total price include?
    Your total payment includes product prices + shipping fee. However, we are pleased to offer free shipping on all orders, regardless of size or destination.
  4. Why does my tracking number not work?
    Tracking info is usually updated within 1-3 business days. Sometimes local postal services may delay scans, but your package will still arrive. Contact the carrier if no update after a few days.
  5. What payment methods do you accept?
    We accept Credit/Debit cards (Visa, Mastercard, AMEX) and PayPal.
  6. When will my card be charged?
    Your card is charged immediately after your order is successfully placed.
  7. When will I receive my refund?
    Refunds are processed within 3-10 business days after approval, returning to your original payment method.
  8. Why are my items shipped separately?
    Some products may be shipped from different warehouses, so your order could arrive in separate packages. Rest assured, you will only pay one combined shipping fee — and shipping is free on all orders.
  9. Where do you ship from?
    We ship from warehouses closest to your address to ensure fast delivery.
  10. Is ordering online secure?
    Yes, we use SSL encryption and secure payment gateways to protect your information.